My firm has a comprehensive process for monitoring our professional staff’s continuing education and loss control related education.

My organization maintains a calendar system to ensure timely completion of report filings and monitoring statute of limitations. We have a detailed process where all work papers are indexed to reflect what was done, when, and by whom.

My organization uses engagement letters for all services performed. Or engagement letters include alternative dispute resolution language and are updated and reviewed regularly.

It is very unlikely for my organization to need to sue clients for unpaid fees.  If we need to, we follow an established process.

My organization follows a thorough process of checking any conflicts of interest before engaging with a new client. 

My organization has a formal client acceptance process where multiple senior managers must weigh in and agree before taking new engagements.

My organization has a formal process to review current clients and to disengage with troubled clients.

My firm completes our professional ability application to reflect all exposures and all entities or persons to be insured.

Our general counsel or outside counsel reviews all ‘client-facing’ contracts to ensure that requests to add any parties as additional insureds is either avoided or handled through mutual indemnification language.

When my organization hire sub-consultants we verify that they maintain their own professional liability insurance and have a suspense system to follow up for updated evidence of coverage upon expiration.

We understand how a claim is defined in our professional liability insurance policy and have a good understanding of the policy exclusions.

My organization discloses all related entities including ownership affiliation in the nature of services on our professional library application and always indicate those for which coverage is desired.

My organization understands our professional liability policy and the enhancements provided.  We have historically utilized the risk management offerings from our professional liability policy including having our engagement letters reviewed and/or calling a risk management attorney hotline to vet potential claims and issues.

My organization has effective communication within all parts to ensure timely reporting of all incidents that could lead to an actual claim.

My organization maintains an internal quality control document and reviews and updates at least annually or semi-annually.

Discussing optional law firms for handling our defense instead of the insurance carrier’s panel counsel before a claim actually occurs is an important part of the professional liability insurance buying process.